#3 - Case History - If Your Client Won't Listen...Get Out Your Checkbook
April 21st, 2026
18 mins 45 secs
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About this Episode
GBA Case History Series – Case History #3 - If Your Client Won't Listen...Get Out Your Checkbook
Summary
The civil engineer retained the Member Firm to perform a geotechnical engineering study for a major municipal wastewater treatment facility but dictated a generalized scope despite a challenging site. After learning of unfavorable foundation conditions (near-surface rock), the civil engineer relocated a portion of the facility and directed the Member Firm to perform additional study but, against the firm’s recommendations, ignored the rock. The firm completed the additional study and the final report and construction began. Predictably, the Member Firm learned that the contractor had encountered rock and had submitted numerous change orders (CO) for rock excavation. Because the COs were rejected by the civil engineer, the contractor filed a claim for damages based on unforseen subsurface conditions. (Resolution was not reported.)
Our Hosts:
- Elizabeth Brown, PE - Principal Geotechnical Engineer/JLT Consultants
Elizabeth is the Principal Geotechnical Engineer at JLT Consultants in Boise, Idaho. Elizabeth has performed and/or assisted with numerous geotechnical investigations throughout Idaho, Oregon, Washington, and Wyoming managing projects, providing geotechnical design, project quality control, cost and value engineering, and evaluating geotechnical constructability issues.
- Abi Corbett – Project Consultant/SME.
Abi is a Project Consultant at SME experienced in managing a variety of steel, concrete, coatings, and nondestructive testing projects. She specializes in managing projects related to DOT fabrication quality assurance reviews but also supports project managers throughout SME’s various service groups.
Lessons Learned:
- Define roles and do it explicitly
- If it isn't in writing, it didn't happen
- Survey boring locations whenever possible
- Don't rely on exculpatory provisions
- Be your own best friend
Calls-to-action:
- Download Case History #3
- Visit the following link to access all of GBA’s Case Histories: https://www.geoprofessional.org/gba-case-histories/
- An account is required to download the individual Case Histories, which are free for GBA Member Firms.
- Visit the GBA Website at https://www.geoprofessional.org for other training resources and reference materials and/or to become a member.
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- Contact us at info@geoprofessional.org with any podcast-related questions or comments
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This episode was produced by the following GBA Members:
- Abi Corbett – Project Consultant/SME.
- Elizabeth Brown, PE - Principal Geotechnical Engineer/JLT Consultants
- Ryan White, PE, GE – Principal Geotechnical Engineer/Apex Companies, LLC