#3 - Case History - If Your Client Won't Listen...Get Out Your Checkbook

April 21st, 2026

18 mins 45 secs

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About this Episode

GBA Case History Series – Case History #3 - If Your Client Won't Listen...Get Out Your Checkbook

Summary

The civil engineer retained the Member Firm to perform a geotechnical engineering study for a major municipal wastewater treatment facility but dictated a generalized scope despite a challenging site. After learning of unfavorable foundation conditions (near-surface rock), the civil engineer relocated a portion of the facility and directed the Member Firm to perform additional study but, against the firm’s recommendations, ignored the rock. The firm completed the additional study and the final report and construction began. Predictably, the Member Firm learned that the contractor had encountered rock and had submitted numerous change orders (CO) for rock excavation. Because the COs were rejected by the civil engineer, the contractor filed a claim for damages based on unforseen subsurface conditions. (Resolution was not reported.)

Our Hosts:

Elizabeth is the Principal Geotechnical Engineer at JLT Consultants in Boise, Idaho. Elizabeth has performed and/or assisted with numerous geotechnical investigations throughout Idaho, Oregon, Washington, and Wyoming managing projects, providing geotechnical design, project quality control, cost and value engineering, and evaluating geotechnical constructability issues.

Abi is a Project Consultant at SME experienced in managing a variety of steel, concrete, coatings, and nondestructive testing projects. She specializes in managing projects related to DOT fabrication quality assurance reviews but also supports project managers throughout SME’s various service groups.

Lessons Learned:

  • Define roles and do it explicitly
  • If it isn't in writing, it didn't happen
  • Survey boring locations whenever possible
  • Don't rely on exculpatory provisions
  • Be your own best friend

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This episode was produced by the following GBA Members: