Communication Basics: Intentional and Inclusive Communication

Communication Basics: Intentional and Inclusive Communication

Summary

The GBA Inclusion Advancement Committee explores why communication is more than a soft skill—it’s a core competency in the geoprofessional industry. Moderator Rob Howard and panelists Dee Watson, Kent Bannister, and Margaret Panatera discuss how intentional and inclusive communication can reduce friction, strengthen collaboration between disciplines, and support healthier project teams. Through real‑world examples from geotechnical, environmental, and engineering practice, the panel highlights practical techniques for better listening, navigating tone, and creating safe spaces for open dialogue.

Our Moderator:

• Rob Howard, PE - Vice President/Geo-Technology Associates, Inc. (GTA)

Our Panel:

• Dee Watson, B.A.Sc., SHRM-CP – Human Resources Administrator/Geotechnincal Consultants Inc.
• Kent Bannister – President, CEO/Trek Engineering
• Margaret Panatera - Principal/GZA GeoEnvironmental, Inc.

Lessons Learned:

• Adaptable communication is a professional skill, just like learning new tools
• Treat new terminology as a learning moment, not a criticism
• Language norms evolve — be willing to update yours
• Assumptions drive most misunderstandings — ask before building a story
• Listen as much as you talk; we often hear what we expect, not what's said
• Clarify early — "Let's make sure we're on the same page" resets the tone
• Leaders set the tone by inviting input and genuinely listening
• Inclusion is built in everyday conversations, not one-time efforts

Calls-to-action:

• The Power of Words: Inclusive Language in the Geoprofessions
• Visit the GBA Website at https://www.geoprofessional.org for other training resources and reference materials and/or to become a member.
• Visit https://www.gbapodcast.com for future Podcast Episodes
• Contact us at info@geoprofessional.org with any podcast-related questions or comments

Subscribe

• Subscribe to the GBA Podcast https://www.gbapodcast.com/subscribe

This episode was produced by the following GBA Members:

• Brad Nielsen, PE – Project Manager/Kleinfelder
• Ryan White, PE, GE – Principal Geotechnical Engineer/Apex Companies, LLC